Wheelocity Fresh Private Limited Wheelocity” or a company incorporated under the Companies
Act, 2013 and having its registered office at No: 30/12,
Judge
Jambulingam Street, Mylapore, Chennai 600004, India, is the
owner of the brand Wheelocity and web based platform
wheelocity.com and mobile application ‘WoW’ (collectively,
the“Platform”). The ‘Company’ is the owner of the brand Wheelocity and the Platform, and is
responsible for operating and managing the Platform under the license.
This privacy policy Privacy
Policy”) describes the policies and procedures
applicable
to the collection, use, disclosure and protection of Your information shared with Us
while
You use the Platform, and for the purpose of this Privacy Policy "We", "Us", or "Our" refers to any of the Company or
Wheelocity or both of them, wherever context so require and the terms
“You”,
“Your”,
“Yourself” or
“User” refer to user of
the Platform. We
value the trust You place in Us. That is why,We maintain
reasonable security standards for securing the transactions information.
This Privacy Policy is an electronic record under the
Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy
does not
require any physical, electronic, or digital signature by Us and has been published
in
accordance with the provisions of the Information Technology Act, 2000 and the rules
made
thereunder that require publishing the privacy policy and terms of use on
.
Please read the Privacy Policy carefully before using or
registering on the Platform or accessing any material, information or availing any
Services
through the Platform.
This Privacy Policy specifies the manner in which Your
information is collected, received, stored, processed, disclosed, transferred, dealt
with or
otherwise handled by Us. This Privacy Policy does not apply to information that You
provide
to, or that is collected by, any third-party through
the
Platform, and any Third-Party Sites that You access or use
in
connection with the Services offered on the Platform.We recommend You to review the
respective privacy statements of the other parties with whom You interact.
By visiting the Platform or setting up/creating an User
account (Account) on the Platform, You accept and agree to be bound by the terms and
conditions of this Privacy Policy and consent to Us collecting, storing, processing,
transferring and sharing information Personal
Information
(defined below)in accordance with this Privacy Policy.
Further, in case You are under the age of 18 years, You (i)
accept and acknowledge that You are accessing the Platform through a parent or a
legal
guardian who is of a legal age to form a binding contract under the Indian Contract
Act,
1872 and such person has accepted this Privacy Policy on Your behalf to bind You;
and (ii)
hereby acknowledge that You are accessing this Platform under the supervision of
Your parent
or legal guardian and have their express permission to use the Services. You will be
fully
responsible for complying with the Privacy Policy. We reserve the right to
deactivate such
Users account without further notice, if you are found to be in violation of
these
Terms .
This Privacy Policy is incorporated into and subject to the
terms of use available on the Platform (“Terms”) and shall be read harmoniously and
in conjunction with the Terms.
All capitalised terms used herein however not defined under this Privacy Policy
shall have
the meaning ascribed to them under the Terms.
- Collection of Information: We collect various information from You when You access or
visit
the Platform, register or set up an Account on the Platform or use the Platform.
You may
browse certain sections of the Platform and the ,
without
registering an Account on the Platform. However, to avail certain Services on
the
Platform, You are required to set up an Account on the Platform. This Privacy
Policy
applies to information(s), as mentioned below and collected about You:
- Personal Information: You may provide certain information to Us voluntarily while
registering on the Platform for availing Services including but not limited to
Your
complete name, mobile number, email address, date of birth, gender, age, address
details, proof of identity such as Permanent Account Number (PAN), driving
license, the
voter's identity card issued by the Election Commission of India, or any
other
document recognized by the Government for identification, and any other
information
voluntarily provided through the Platform (“Personal
Information”). The act of providing Your Personal
Information is voluntary in nature and We hereby agree and acknowledge that We
will
collect, use, store, transfer, deal with and share such details in compliance
with
applicable laws and this Privacy Policy.
- Sensitive Personal Information: For the purpose of this , Sensitive
Personal Information consists of information relating to the following:
- passwords;
- financial information such as bank
account
or credit card or debit card or other payment instrument details;
- physical, physiological and mental
health
condition;
- sexual orientation;
- medical records and history;
- biometric information;
- any details relating to the above as
provided to a body corporate for providing services;
- any details relating to the above,
received by a body corporate for processing, stored or processed under lawful
contract
or otherwise.
- any other information that may be
regarded
as Information” as per the prevailing law
for
the time being in force.
Provided that, any information that is freely available or
accessible in public domain or furnished under the Right to Information Act, 2005 or
any
other law for the time being in force shall not be regarded as Sensitive Personal
Information.
You may be asked for the payment details to process
payments for the Services. You may also be asked to provide certain additional
information
about Yourself on a case to case basis.
- Transactional Information: If You choose to avail the Services through the Platform, We
will
also collect and store information about Your transactions including transaction
status,
order history, number of transactions and details. All transactional information
gathered by Us shall be stored on servers, log files and any other storage
system owned
by any of Us or by third parties.
- Location based information: When and if You download and/or use the Platform through Your
mobile, tablet, and/or any other computer sources or electronic devices, We may
receive
information about Your location, Your IP address, including a unique identifier
number
for Your device. The provide may be used to
provide
You with location-based Services including but not limited to search results and
other
personalized content. If You permit the Platform to access Your location through
the
permission system used by Your device operating system, the precise location of
Your
device when the Platform is running in the foreground or background may be
collected.
You can withdraw Your consent at any time by disabling the location
tracking
functions on Your device. However, this may affect Your experience of certain
functionalities on the Platform. In addition to the above, Your IP address is
identified
and used to also help diagnose problems with Our server, resolve such problems
and
administer the Platform. Your IP address is also used to help identify You and
to gather
broad demographic information.
The primary goal in doing so is to provide You a safe,
efficient, smooth, and customized experience on the Platform. The information
collected
allows Us to provide the Services and/or features on the Platform that most likely
meet Your
needs, and to customize the Platform to make Your experience safer and easier. More
importantly, while doing so, We collect the above - mentioned Personal Information
from You
that We consider necessary for achieving this purpose.
We may also collect certain non-personal information, such
as Your internet protocol address, web request, operating system, browser type,
other
browsing information (connection, speed, connection type etc.), device type, the
device's telephone number, URL, internet service provider, aggregate user data,
software
and hardware attributes, the URL of the previous visited
by You, list of third-party applications being used by You, pages You request, and
cookie
information, etc. which will not identify with You specifically, the activities
conducted by
You(“Non - Personal
Information”),while You
browse, access or use the Platform. We receive and store Non- by the use of data collection devices such as “cookies”
on
certain pages of the Platform for various purposes, including authenticating Users,
store
information (including on Your device or in Your browser cache) about Your use of
our
Services, remembering User preferences and settings, determining the relevancy of
content,
delivering and measuring the promotional effectiveness, and promote trust and
safety,
analyzing site traffic and trends, and generally understanding the online behaviors
and
interests of people. Certain additional features may be offered on the Platform that
are
only available through use of a “cookie”. We place both permanent and
temporary
cookies in Your device. We may also use cookies from third party partners for
marketing and
analytics purposes.
You are always free to decline such cookies if Your browser
permits, although in that case, You may not be able to use certain features or
Services
being provided on the Platform.
In general, You can browse the Platform without telling Us
who You are or revealing any Personal Information about Yourself. In such a case, We
will
only collect and store the Non -Personal Information. Once You give us Your Personal
Information, You are not anonymous to Us. Wherever possible, while providing the
information
to Us, We indicate which fields are mandatory and which fields are optional for You.
You
always have the option to not provide the Personal Information to Us through the
Platform by
choosing to not use a particular Service or feature being provided on the Platform,
which
requires You to provide such information. We may automatically track certain
information
about You based upon Your behaviour on the Platform. We use this information to do
internal
research on Your demographics, interests, and behaviour to better understand,
protect and
service to You. This information is compiled and analyzed
by
Us on an aggregated basis and not individually, in a manner that does not
specifically
identify You.
If You choose to post messages on the Platform’s
message boards, chat rooms or other message areas or leave feedback, We will collect
and
store such information You provide to Us. We retain this information as necessary to
resolve
disputes, provide customer support, respond to queries, and inquiries, and
troubleshoot
problems and improve the Services.
If You send us correspondence, such as emails or letters,
or if other or third parties send us correspondence
about
Your activities or postings on the Platform, We may collect and retain such
information into
a file specific to You for responding to Your request and addressing concerns in
relation to
Your use of the Platform.
We shall be entitled to retain Information and other information for such duration as may be
required
for the purposes specified hereunder and will be used only in accordance with this
Privacy
Policy.
- Use of information: We use the information, for the following:
- to provide and improve the Services on the
Platform that You request;
- for internal business purposes and services,
including without limitation, warehousing services, delivery services, IT
support
services, and data analysis services;
- to resolve disputes, administer our service
and diagnose/troubleshoot technical problems;
- to help promote a safe service on the
Platform
and protect the security and integrity of the Platform, the Services and the
users;
- to design and improve the products and
Services and customer relationship management processes;
- to collect money from You in relation to the
Services,
- to inform You about online and offline
offers,
products, services, and updates;
- to customize Your experience on the Platform
or share marketing material with You;
- to detect, prevent and protect Us from any
errors, fraud and other criminal or prohibited activity on the Platform;
- to enforce and inform about Our
Terms;
- to process and fulfil Your request for
Services or respond to Your comments, and queries on the Platform;
- to contact You through email, SMS, WhatsApp,
telephone and any other mode of communication in relation to the
Services;
- to allow Our service providers, business
partners and/or associates to present customized messages to You;
- to communicate important notices or changes
in
the Services, use of the Platform and the Terms/policies which govern the
relationship
between You and the Company and/or Wheelocity, as applicable;
- to conform to the legal requirements,
compliance/reporting to regulatory authorities, as may be required and to comply
with
applicable laws;
- to carry out Our obligations and enforce Our
rights arising from any contract entered into between You and Us; and
- to carry out research with relevant
partners.
- for any other purpose after obtaining Your
consent at the time of collection.
(collectively “Purposes”).
The Company may occasionally ask You to complete optional
online surveys. These surveys may ask You for Your contact information and
demographic
information (like pin code, or age). We use this information to tailor Your
experience on
the Platform, providing You with content that We think You might be interested in
and to
display content according to Your preferences. We use Your information to send You
promotional emails, however, We will provide You the ability to opt-out of receiving
such
emails from Us. However, You will not be able to opt-out of receiving administrative
messages, customer service responses or other transactional communications. We will
not
share Information with another of the Platform and vice versa without Your express consent.
- Sharing of Information:
- Third Party Service Providers: We may disclose Your to third
party vendors, delivery partners, consultants, partners for carrying out
research and
other service providers who work for either of Us or provide Services through
the
Platform and are bound by contractual obligations to keep such Personal
Information
confidential and use it only for the purposes for which We disclose it to them
and
maintain the same level of data protection that is adhered to by Us. This
disclosure may
be required, for instance, to provide You access to the Services and process
payments
including validation of Your Payment Details, to facilitate and assist marketing
and
advertising activities/initiatives, for undertaking auditing or data analysis,
or to
prevent, detect, mitigate, and investigate fraudulent or illegal activities
related to
the Services. You
expressly consent to the sharing of Your information with third party service
providers,
including payment gateways, to process payments and manage Your payment-related
information. You expressly consent to the sharing of Your Personal Information
to third
parties for their marketing and advertising purposes without Your explicit
consent.
- Compliance with law: We may disclose Your information including Personal
Information,
to the extent necessary: (a) to comply with laws, regulatory requirements and to
respond
to lawful requests and legal process or an investigation, (b) to protect Our
rights and
property, the , and others, including to enforce the
Terms or to prevent any illegal or unlawful
activities, and (c) in an emergency to protect Our personal safety and assets
the
, or any person. In all such events We shall in no manner be
responsible for informing You or seeking Your approval or consent. We may also
share
aggregated anonymized (and de-identified) information with third parties at Our
discretion.
- Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your
Personal Information (including Information) and
other information with any other (ies), in the event of
a
merger, sale, reorganisation, amalgamation, joint ventures, assignment,
restructuring of
business or transfer or disposition of all or any portion of any of Us.
- Sharing of information with third party for
operation of the Platform: In the event the license
agreement is terminated or the territory of the license is modified or limited
in any
manner, We may share any or all Your Personal Information (including Sensitive
Personal
Information, if any) and Non-Personal Information with the incoming licensee
continuity of smooth operation of the Platform and seamless
experience.
- Sharing of information with any member of
Our
Group or affiliated entities, third parties and transfer outside
India: Subject to applicable law, we may at Our
sole discretion, share
Personal Information(including Sensitive Personal
Information) to Our Group or affiliated entities, any third party that ensures
at least
the same level of data protection as is provided by Us under the terms hereof,
located
in India or any other country. By using the Platform, You accept the terms
hereof and
hereby consent to Us, sharing of Your Personal Information and Sensitive
Personal
Information to or affiliated entities, third
parties,
including in any location , provided that they ensure
that
Your Personal Information and Sensitive Personal Information is protected in
compliance
with standards that are comparable to the standards of protection afforded to it
in
India.
For the purpose of this clause the term “Group”
shall mean, with respect to any person, any entity that is controlled by such
person, or any
entity that controls such person, or any entity that is under common control with
such
person, whether directly or indirectly, including any Relative or Related Party (as
such
term defined in the Companies Act, 2013 to the extent applicable) of such person,
holding,
subsidiary Companies, etc.
You also specifically agree and consent to Us collecting,
storing, processing, transferring, and sharing information (including Personal
Information
and Sensitive Personal Information)related to You with third
parties such as with entities registered under applicable laws including payment
gateways
and aggregators, solely for Us to provide Services to You including processing Your
transaction requests for or to improve Your experience
on
the Platform.
Security Precautions and Measures:
- The Platform has reasonable security
measures and safeguards in place to protect Your privacy and Personal
Information from
loss, misuse, unauthorized access, disclosure, destruction, and alteration, in
compliance with applicable laws. Further, whenever You change or access Your
Account on
the Platform or any information relating to it, the use of a secure server is
offered.
It is further clarified that You have and so long as You access and/or use the
Platform
(directly or indirectly)the obligation to ensure that
You
shall at all times take adequate physical, managerial, and technical safeguards,
at Your
end, to preserve the integrity and security of Your data which shall include and
not be
limited to Your Personal Information.
- You will be responsible for maintaining
the confidentiality of the Account information and are fully responsible for all
activities that occur under Your Account. You agree to (a)immediately notify Us of any unauthorized use of Your Account
information or any other breach of security, and (b) ensure that You exit from
Your
Account at the end of each session. We cannot and will not be liable for any
loss or
damage arising from Your failure to comply with this provision. You may be held
liable
for losses incurred by any of Us or any other of
or
visitor to due to authorized or unauthorized use
of
Your Account as a result of Your failure in keeping Your Account information
secure and
confidential.
- When payment information is being
transmitted on or through the Platform, it will be protected by encryption
technology.
Hence, we cannot guarantee that transmissions of Your payment-related
information or
Personal Information will always be secure or that unauthorized third parties
will never
be able to defeat the security measures taken by Us or Our third-party service
providers. We assume no liability or responsibility for disclosure of Your
information
due to errors in transmission, unauthorized third-party access, or other causes
beyond
Our control. You play an important role in keeping Your Personal Information
secure. You
shall not share Your Personal Information or other security information for Your
Account
with anyone. We have undertaken reasonable measures to protect Your rights of
privacy
with respect to Your usage of and the Services.
However, We shall not be liable for any unauthorized or unlawful disclosures of
Your
Personal Information made by any third parties who are not subject to Our
control.
- Notwithstanding anything contained in
this
Privacy Policy or elsewhere, We shall not be held responsible for:
- any security breaches on third-party
websites or applications or for any actions of third-parties that receive Your
; or
any loss, damage or misuse of Your Personal Information,
if
such loss, damage or misuse is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event
that is beyond Our reasonable control and shall include, acts
of God, fires, explosions, wars or other hostilities, insurrections, revolutions,
strikes,
labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine
restrictions, unforeseeable governmental restrictions or controls or a failure by a
third
party hosting provider or internet service provider or on account of any change or
defect in
the software and/or hardware of Your computer system.
Retention of Your Personal
Information: We maintain records of Your Personal
Information only till such time it is required for the Purposes, or for as long as
required
by applicable law. When You request us to delete Your information, we will honour
the said
request, but we may retain certain information about you for the purposes authorized
under
Policy unless prohibited by law.
- Links to Other Third–Party Sites and
collection of information: The Platform may link
You
to other third-party Platforms(“Third-Party Sites”) that may collect
Your Personal Information including Your IP address, browser specification, or
operating
system. We are not in any manner responsible for the security of such
information or
their privacy practices or content of those Third-Party Sites. Additionally, You
may
also encounter “cookies” or other similar devices on certain pages
of the
Third-Party Sites and it is hereby clarified that the Platform does not control
the use
of cookies by these Third-Party Sites. These third-party service providers and
Third-Party Sites may have their own privacy policies governing the storage and
retention of Your information that You may be subject to. This Privacy Policy
does not
govern any information provided to, stored on, or used by these third-party
providers
and Third-Party Sites. We recommend that when You enter a Third-Party Site, You
review
the Third-Party Site’s privacy policy as it relates to safeguarding of
Your
information. We may use third-party advertising companies to serve ads when You
visit
the Platform. These companies may use information (not name, address, email address, or telephone number) about Your
visits to the Platform and Third-Party Sites in order to provide advertisements
about
goods and services of interest to You. You agree and acknowledge that We are not
liable
for the information published in search results or by any Third-Party
Sites.
- Public Posts: You may provide Your feedback, reviews, testimonials, etc. on
the
Platform on Your use of the Services (“Posts”). Any content or and Posts that You share or upload on the publicly viewable
portion of the Platform (on discussion boards, in messages and chat areas, etc.)
will be
publicly available, and can be viewed by other and
any and all intellectual property rights in and to such Posts shall vest with
Us. Your
Posts shall have to comply with the conditions relating to Posts as mentioned in
the
Terms. We shall retain an unconditional right to remove and delete any Post or
such part
of the Post that, in Our opinion, does not comply with the conditions in the
Terms or
where applicable law requires us to remove such Post. We reserve the right to
use,
reproduce and share Your Posts for any purpose. If You delete Your Posts from
the
Platform, copies of such Posts may remain viewable in archived pages, or such
Posts may
have been copied or stored by other Users.our Chief
Grievance Officer
- Your Consent, Rectification and Changes to
Privacy Policy:
- Your acknowledgement: All information disclosed by You shall be deemed to be disclosed
willingly and without any coercion. No liability pertaining to the authenticity
/
genuineness / misrepresentation /fraud / negligence of the information disclosed
shall
lie on Us nor will We be in any way responsible to verify any information
obtained from
You.
- Withdrawal of consent:
- You may choose to withdraw Your consent
provided hereunder at any point in time. You may do the same by dropping an
email to our
Chief Grievance Officer.
- In case You do not provide Your consent
or
later withdraw Your consent, We request You not to access or use the Services. We also reserve the right to not
any Services and/or on
the
Platform and/or features of the Platform once You withdraw Your consent. In such
a
scenario, We will delete Your information (personal or otherwise)or de-identify it so that it is anonymous and not attributable to
You.
In the event, We retain the Personal Information post withdrawal or cancellation
of Your
consent, shall retain it only for the period
permitted under applicable laws.
- You should be aware that some of the
Personal Information that may have been shared on third-party websites may still
continue to be available as we do not have control over these
websites.Your Personal Information may also appear in
online searches. Other
Personal Information that You have shared with others, or that other
have copied, may also remain
visible.
You should only share Personal Information with people that You trust because
they will
be able to save it or re-share it with others, including when they sync the
Personal
Information to a device.
- drop an email to our Chief Grievance
Officer requesting for account deletion.
- Rectification of Your
information: You may review, correct, update and change
the
information that You have provided to Us, at any point by making changes on the
mobile
application Homepage ->Settings Icon -> Profile. Should You choose to
update Your
Personal Information or modify it in a way that is not verifiable by Us, or
leads to
such information being incorrect, We will be unable to provide You with access
to the
Platform or the Services. We reserve the right to verify and authenticate Your
identity
and Your Personal Information in order to ensure that We are able to offer You
Services
and/or make available the Platform. We can only keep Your Personal Information
up-to-date and accurate to the extent You provide us with the necessary
information. It
is Your responsibility to notify Us of any changes in Your Personal Information.
Access
to or correction, updating or deletion of Your Personal Information may be
denied or
limited by Us if it would violate another person’s rights and/or is not
otherwise
permitted by applicable law.
- Changes to Our Privacy
Policy: We reserve the unconditional right to change,
modify, add, or remove
portions of this Privacy Policy at any time, and shall provide a notice to You
of such
changes. Any changes or updates will be effective immediately. You should review
this
Privacy Policy regularly for changes. You can determine if changes have been
made by
checking the “Last Updated” legend . Your
acceptance of the amended Privacy Policy by continuing to visit the Platform or
using , shall signify Your consent to such changes and
agreement to be legally bound by the same.
- Grievance Officer:
We have appointed a grievance officer, under authorization,
in accordance with the Information , 2000 and the rules made
thereunder, for the purpose of redressing any grievances or complaints You may have
regarding the handling of Your Personal Information. You can contact the designated
Grievance Officer for the purpose of this Privacy Policy, at
the below provided details: N Chief
<anirudh.n[AT]wheelocity.com 80735-28845. A-19 & 20,
3rd floor,
IndiQube Ocean, Guindy Industrial Estate, SIDCO Industrial Estate, Guindy,
Chennai, Tamil
Nadu 600032
- Questions?
Please feel free to contact our Grievance Officer regarding
any questions on the Privacy Policy. We will use reasonable efforts to respond
promptly to
requests, questions or concerns You may have regarding Our use of Your Personal
Information.
Except where required by law, We cannot ensure a response to questions or comments
regarding
topics unrelated to Policy or the privacy practices
specified herein.
8th March,2023